Latest news
• 01.12.2008
Terabill refreshed design of its home page, to provide more information with easier navigation. There are also versions of application and customer self service portal...
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• 26.03.2008
Neotel DOO and Terabill Ltd finished successfully setup project of Terabill's system in Macedonia...
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• 03.09.2007
SIA Telecentrs in Latvia started to use Terabill billing and customer care software to manage their phone customers and send converged bills...
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• 02.01.2007
Elion Ettevõtted AS started to use terabill.com to serve part of their cable and wireless internet customers...
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• 01.04.2006
Terabill signed first billing setup contract in Lithuania with Norby Telecom UAB...
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Terabill services and support
Welcome to Terabill services and support page, where we introduce:
• Our consultancy • Migration projects
• Setup projects • Support services
Consultancy
Launching new or migrating to another customer care and billing system, which is heart of telecommunication operators, is challenging not only by means of technology, but also by organizational issues. Such system binds all departments into single work system. Disarrangement in one edge causes problems within other units, which may cause customers disappointment or even loss of revenue.
Terabill has experiences and knowledge about adjacent processes need to be running in telecom company. You can use our business consultancy to rearrange or develop new processes, which can help you to achieve stable customer service quality.
terabill.com solution together with our support and consultancy services helps you in better results, efficiency and higher customer satisfaction.
Please write us to services(at)terabill.com for pre-
Setup projects
terabill.com system evaulation starts with joint business process verification to ensure, that system meets our customer's expectations, and to select appropriate modules and functionality for deployment.
Documented setup project, process and qualified project team ensure installation and configuration with appropriate functionality and settings.
Please contact us through e-
Migration projects
Project team of Terabill has performed tens of data migration projects, from different information systems into single billing and customer care platform. Projects include typically data quality and integrity check, thus this is a good way to synchronize all your existing information related to customers, services, products, tariffs, inventory and services activation.
Regarding to single data model, usage of terabill.com solution ensures, that imported
data is kept up-
According to our customer's needs, migration project can be scheduled in addition to terabill.com setup project. For additional information write us to services(at)terabill.com
Support services
After finishing setup project, we offer support agreement, which guarantees up-