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Billing and Customer care

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Terabill Ltd

www.terabill.com

Mustamäe tee 46 10621 Tallinn Estonia

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• 11.05.2011

Terabill OÜ announces vacancy for a software specialist, being responsible for software development and our product support tasks. Required competences are Java programming, MySQL/Oracle knowledge, familiarity with UML, experience using Java programming and version management tools. Read more from Careers.

• 03.01.2011

Linx Telecom transfered their groupwide customer database into terabill.com system. Central master database helps to reduce cost of CRM information management - instead of several changes it is done from single source. Synchronization to other systems is organized over XML interface.

• 04.08.2010

Facilitating presales process of our customers, proforma invoice functionality was recently added to billing. It gives possibility to generate payment documents to end customers for different pre-agreement tasks. Proforma invoice does not change customer balance and is not reflected in any financial report. After customer payment, proforma invoice can be transfered to final invoice.

Presales support itself was present already before, where all leads and offers can be registered as subscriptions of separate type for customers present in CRM module.

• 10.03.2010

Prepaid module was included into terabill.com family. Fixed line and VoIP businesses can use advantage of using prepaid module in addition to their existing terabill.com Billing and Customer Care system. Setting up prepaid business model does not cause additional complexity to back-end operations of operators, as new module takes advantages of the same infrastructure as existing solution - destinations, prefixes, number portability, reporting etc. Real-time pricing uses same structure of rates as our customers are used to see in postpaid system.

Selling of prepaid services - just prepaid accounts or together with calling cards - is now available option to all operators using terabill.com solution. Module contains also portal for prepaid customers, where they can monitor dialed calls, track their account balance in real-time, transfer additional money to their account via internet bank etc.

• 28.10.2009

Linxtelecom Estonia OÜ started deployment of terabill.com Billing and Customer Care solution as a platform for its retail customers. Linxtelecom Estonia OÜ is a company offering information technology and telecommunication services to the Estonian business customers. They are specialized in providing demanding business clients with high-quality communications and server related services, while using individual approach according to our customers necessities.

Providing full customer care and billing platform for Linxtelecom Estonia demanding business requirements gives great opportunity for Terabill to utilise rich set of functionality and light-weight system to support and form competitive advantage in saturated market.

• 19.01.2009

Terabill and Serbian company Telefonservis AD signed partnership agreement to represent Terabill solutions in Serbia. The stock company Telefonservis AD deals with projection, sales, installation and maintenance of communicational systems and equipment. Telefonservis operates in the field of telecommunication technologies for more than 43 years. More than 300 leading companies and institutions in Serbia are permanent customers of TelefonServis.

• 16.12.2008

Terabill and Beia Consult International signed partnership agreement to sell Terabill solutions in Romania. Beia Consult International portfolio already include telecommunications solutions and products like small, medium and high capacity, private PBXs; analogue, digital, ISDN telephone sets, manager-secretary systems, professional headsets; voice and data transmission XDSL, PCM, VOIP systems, including passive/active networking elements, call center applications.

Beia Consult International is also Siemens System Partner.

• 08.12.2008

Terabill refreshed design of its home page, to provide more information with easier navigation.

Also, there are available limited demo versions of internal telecom application and customer self service portal, and inquiry form to send request for fully functional web-based demonstration. See details in demo page.

• 26.03.2008

Neotel DOO and Terabill Ltd finished successfully setup project of Terabill's system in Macedonia.

Neotel DOO uses terabill.com to handle their customers and agreements, phone and internet services and products, to bill customers and to drive service activation using Services Order Module.

• 03.09.2007

SIA Telecentrs in Latvia started to use Terabill billing and customer care software to manage their phone customers and send converged bills.

• 02.01.2007

Elion Ettevõtted AS started to use Terabill software to serve certain part of their cable and wireless internet customers.

System gathers service usage data (CDRs). Charges for all customer services - telephony, internet, service call - are integrated into single bill for each customer. Terabill software processes receivables, monitors customer balances. Sales and financial information is available from reporting module.

Automated service provisioning is implemented regarding tight cooperation between billing and services activation software. Activation and termination of services is driven by new and closed service agreements registered in billing and customer care system.

Elion Enterprises AS maintains the leading position in Estonia in the market for fixed-line voice communication, Internet connections and data communication solutions, and has vigorously entered the IT and digital television market.

http://www.elion.ee

• 01.04.2006

Terabill signed first billing setup contract in Lithuania with Norby Telecom UAB.

Setup includes business process verification (to agree, which processes are modeled by billing and which billing modules are used), installation of application and database, configuring system and training lessons.

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